Thanks for stopping by the shop of MonkeyZoo Productions. We're a very small woodshop in Vancouver, Washington and have been enjoying selling our creations on Etsy for some time. We hope your experience with us and our products is a positive one.
Payment is due within 5 days of placing your order.
We accept PayPal, Credit Card, Debit, and Etsy Gift Card payments in US Dollars only.
For orders shipping to Canada, the Buyer is responsible for all Customs Fees.
Sales Tax will be applied to the total as applicable.
Your files will be available to download once payment is confirmed.
Items are shipped within 3-5 day of receipt of payment.
Shipping is available within the US and Canada.
For US shipments we offer the following shipping options:
-USPS Priority Mail (shipping time is approximately 1-3 business days)
-USPS Priority Mail Express (shipping time is approximately 1-2 business days)
-USPS First Class Package Services (shipping time is approximately 2-5 business days)
For all shipments outside of the US, the Buyer is responsible for all Customs Fees. We offer the following international shipping options:
-USPS Priority Mail International (shipping time is approximately 6-10 business days)
-USPS Priority Mail Express International (shipping time is approximately 3-5 business days)
-USPS First Class International Package Services (shipping time varies)
After your purchase is confirmed you will see a "View Your Files" link that takes you to the "Downloads Page". You may also access your files on your "Etsy Purchases Page" which can be located by clicking "You" at the top of the page and then selecting "Purchases & Reviews".
Your digital download will be available as a ZIP file as soon as payment is received.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you are not completely satisfied with your purchase, please contact us within 5 days for a full refund of the item's purchase price (Shipping Fees are non-refundable and Return Shipping is to be paid by the Buyer).
In the case of damage to an item while in transit, please contact us to arrange for replacement.
CUSTOM, PERSONALIZED, OR MADE-TO-ORDER ITEMS
Unfortunately, NO refunds will be given for custom, personalized, or made-to-order items.
As with other items, in the case of damage to an item while in transit, please contact us to arrange for replacement.
Due to the nature of digital files, NO refunds will be given for any digital product.
Please read each listing carefully as refunds are NOT available due to the nature of digital files.
You may use these files and designs to create items only for your personal use. Original or altered files may not be shared, sold, or otherwise redistributed.